Who does this apply to?

This applies for all German customers that created an Anycoin Direct account before November 2020. Customers who joined after this date are already customers of Anycoin Direct GmbH.

Why do I need to move my account to Anycoin Direct GmbH?

Regulatory changes are being implemented within our Dutch company that should not affect Anycoin customers residing in Germany. For this reason, we give the possibility to transfer all German customers to our German-based company, Anycoin Direct GmbH. Anycoin Direct GmbH holds licenses issued by BaFin for crypto trading and custody services.

Will anything change for me?

Apart from the account migration to Anycoin Direct GmbH in Germany, you become a customer of the German entity and its terms and conditions apply. The functionality of your account will remain the same. If you have any assets in your Anycoin Vault these will remain available in your account.

What happens with my Vault assets when I transfer my account to Anycoin Direct GmbH?

If you have assets in your Anycoin Direct vault these will be transferred, you will be able to use the vault assets in your Anycoin Direct account directly. All functionalities will stay the same.

What if I do not transfer my account or sell my Vault Assets?

If have funds in your Vault and you don’t act before the 15th of June the following will happen:

• If you hold less than € 100 worth of crypto in your vault, your assets will be sold at the current market rate and paid out to your bank account.
• If you hold more than € 100 euro worth of crypto your vault, your account will be automatically transferred to Anycoin Direct GmbH.

What if I don't want to transfer my account?

You must sell your Vault assets before the deadline of 15th of June.

What happens if I do not hold funds in my Vault?

In this situation your account will not be automatically transferred.

What happens with my data?

All necessary account information will be adjusted within the systems of Anycoin Direct (Phoenix Payments B.V.) and Anycoin Direct GmbH. Anycoin Direct will not delete your personal data but will retain it in accordance with applicable laws and regulations. You can find more details about this in our general terms and privacy policy, which are available here.

Is Anycoin Direct going to close down business?

Anycoin Direct has entered a partnership with Finst BV. Eventually Anycoin will stop all activities and customers will be given the opportunity to transfer their account and vault assets to Finst. It is a phased approach and has a different timeline per region. When the transfer is available for you, we will communicate this as soon as possible.