How can I sell cryptocurrency?
We have written a step-by-step guide on how to sell cryptocurrency which you can find here.
When will the payout be transferred to my bank account?
You will receive an email confirming your transaction, once you have successfully sent the coins. In addition, you will also receive a confirmation once the payout has been sent. This payout will be on your bank account within two working days.
I sent the coins but the time limit has expired, what should I do?
Once we have received the coins, we will automatically send you an email. The link in this email will redirect you to a newly calculated offer. You can either accept or decline this offer. If you choose to decline this offer, the transaction will be refunded.
How much fee should I include with my cryptocurrency transaction?
Every cryptocurrency transaction should include a certain amount of fee. This fee variates from coin to coin and can change depending on how busy the network is. Most wallets have a recommended fee that is placed on top of your transaction automatically. If you have any questions regarding this topic, you can always contact our support team.
I sent too much cryptocurrency, what should I do?
Don't worry! Please contact our support team and explain the details of your transaction. We will try and help you retrieve your lost coins.
Can I send my cryptocurrency to a previously generated Anycoin Direct wallet address?
No, you cannot re-use a previously generated wallet address. We often change our wallets and addresses, so sending your coins to an old wallet address could result in the loss of your coins. If you did send your coins to a previous wallet address, you need to contact our support team as soon as possible.