Currently it is very busy so it may take longer than usual to get a reply. Please check your email for updates regarding verifications. Sorry for the inconvenience.
General

How can I create an account?

We have written a step-by-step guide on how to create an account which you can find here.

What are the requirements for registering an Anycoin Direct account?

We are a platform that focuses on the European market. Therefore, the following account requirements must be met:

  • European Citizenship or a valid Residence Permit
  • European bank account
  • Aged above 18

That's all you need! Although an email address, mobile phone and internet connection might come in handy.

Which name should I use to register my Anycoin Direct account?

When you create your account, you should enter the name used in your ID card or passport. Using an alias is not allowed on our platform.

Unfortunately, aliases such as Darklord92 are not accepted.

Can I place an order without creating an account?

Unfortunately, it is not possible to place an order without an Anycoin Direct account. Due to regulations, you are required to create an account before placing an order on our website. Don't worry, it will only take a few seconds of your time.

Can I change my personal details later?

You are free to change your personal information until your documents have been verified. Once your identification document has been approved, your name and date of birth are verified. Your address will be confirmed once you have uploaded your proof of residence. If you want to change your email, you need to contact our support team.

What makes a good password?

The only requirement that we have is that your password should be longer than eight characters. In general terms the longer (and more complicated) the password, the better. A good password is easy to remember but hard to guess! That is why we do not recommend the following passwords: welcome123, password, qwerty, 12345.

Where can I find an overview of my orders?

Your latest orders can be found in your account dashboard. To see a complete overview of all your transactions navigate to the Orders section .

The phone number in my account is incorrect, what should I do?

If your old phone number is still listed on your account, you need to contact our support team. If you do not recognize this number at all, please report this issue immediately.

I did not receive a text message, what should I do?

Don't worry, it may take a few minutes. Please make sure that you have entered the correct phone number. If you are sure you entered it correctly and still didn't receive a text message, please contact our support team.

I did not receive an email, what should I do?

Don’t worry, it may take a few minutes. Did you check your junk/spam folder? If you can’t find it in your junk/spam folder, please check if you entered the correct email address. A dot too much or a letter misplaced can send your email to internet-limbo. If you are sure you entered it correctly and still didn’t receive an email, please contact our support team.

How do I deactivate my Anycoin Direct account?

To close your account please go into your account dashboard and navigate to the deactivate account section. We are sorry to see you leave, please know that if you have any questions or feedback, you can contact our support team at any time.