How do I secure my account?

The best way to secure your Anycoin Direct account is to have:

  • A strong password
  • A 2FA protection layer
  • A well secured email address
  • The Anycoin Direct official website bookmarked

Also know, that our agents will never ask you for your password or private keys. If a third party is asking for your password or private key, please report this to our support team as soon as possible.

How do I know that I am using the official Anycoin Direct website?

Our official website can be recognized by the official Phoenix Payments BV SSL certificate shown in the address bar. Any other certificate or deviation is incorrect. Please contact our support team, if you encounter a website similar to Anycoin Direct without the Phoenix Payment BV certificate.

I think I am being scammed, what should I do?

Contact our support team as soon as possible. Preferably our live chat, so that our support team can help you directly. Explain the situation as detailed as possible, so our team can help you more efficiently.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is a two-step verification process that adds an extra layer of security to your account. A 6 digit code will be generated on your mobile device, every time you want to access your account. The two 2FA methods we support are text messages and the Google Authenticator application.

What is Google Authenticator?

Google Authenticator is an official 2FA security app, that adds an extra layer of security to your Anycoin Direct account. You can download this application for free in the Google Play Store or on the Apple App Store.

I cannot access my 2FA codes, what should I do?

To remove the 2FA protection layer, you need to contact our support team. Don't forget to reactivate your 2FA, once the issue has been resolved.