Contact

How can I contact Anycoin Direct?

You can contact our support team through all of the following channels:

  • Live chat
  • Support ticket
  • Telephone
  • Email
  • Facebook

Unfortunately, pigeon post is not available. When contacting our support team, please provide us with as many details possible. The more details you can provide us with, the more efficient we can help you.

What are the office hours of the support team?

Our support team operates during the following hours:

    Monday - Friday: 09:00 - 22:00
    Saturday - Sunday: 10:00 - 18:30

Our live chat can be reached during the following hours:

    Monday - Friday: 10:00 - 21:30
    Saturday - Sunday: 11:00 - 18:00

During these hours you can expect an immediate response on our live chat and telephone. Outside of these hours, we will respond to your inquiry as soon as possible.

What are Anycoin Direct's official announcement channels?

Besides our website, we announce official news through the following channels:

  • Email
  • Facebook
  • Twitter
  • Instagram
  • Reddit

If you are contacted through a different account or channel (claiming to be Anycoin Direct) than the above mentioned. Contact us as soon as possible.

What languages does Anycoin Direct support?

Our website is available in the following languages:

  • English
  • German
  • Dutch
  • French
  • Italian
  • Spanish

You can select one of these languages in the drop-down menu at the bottom of the page.

Where can I file a complaint?

Feedback is important to us. Please know that you can always contact us by opening a ticket or sending an email. During our support teams' opening hours you can talk to us directly via live chat or telephone.