How to raise my limits
The fast verification process is entirely optional. You can, of course, just place an order and our interactive website will guide you through the process. Select the amount you would like to buy and our platform will inform your on the steps you need to take. Depending on the amount you selected, the following verification steps might occur:
Enter your mobile phone number, select your country and click on the ‘Send SMS’ button. You will receive a verification code via SMS, which in turn needs to be entered on our website. Hooray! Your limits will now be raised.
Upgrade your limits by verifying your official Identification Document. An Identification Document is a valid government-issued European travel document, such as your ID card or passport. Make sure to upload a high-quality scan or picture, with a maximum size of 30mb. You can upload a .pdf, .jpg, or .png file.
Note: If you have a (temporary) European residence permit, we do require you to provide a passport or ID card from your country of origin. We do not accept documents that are (heavily) damaged, expired, counterfeited or have been tampered with.
Proof of Residence
What is a Proof of Residence you might ask? Simply put, a Proof of Residence is a document that confirms your registered address. We accept a wide range of documents but be aware that official mail (from your bank, university, municipality, government or utility companies) is always a better choice than your everyday mail (invoices, bills, fines or love letters). Your Proof of Residence must show: your full name and address and may not be older than three months. The document needs to be a high-quality scan or picture, with a maximum size of 30mb. You can upload a .pdf, .jpg, or .png file.
The video verification is the final step to fully upgrading your account. When all your documents have been uploaded and verified, you can proceed to this final step. So where to start? First off, you are going to need either a webcam or a mobile phone with a high-quality camera. You can then start a live chat on our website and mention to one of our agents that you want to start the video verification. Our support team will send you a custom link. You can start the video verification via this link. During this call, we must see you and the ID or passport that you have uploaded. Your account will be upgraded, once the video verification has been completed
If you don’t want to go through the fast verification process your limits will be upgraded 4 days after your first successful buy order (<€100). After this 4-day waiting period, all completed verification steps will be enabled and your limits will be raised automatically. Therefore, if you want to place a larger order from the get-go, we advise you to complete the fast verification process.