Order processing and opening times customer service

Order processing and opening times customer service

Dear customer,

Due to the fact that banks are closed during the holidays, not all orders will be processed at the same speed you expect from us.

Buy orders that concern a regular bank transfer (SEPA) or Trustpay payment, and all sell orders initiated during the holidays are delayed between:

  • Monday 24th of December and Thursday 27th of December;
  • Monday 31st of December and Tuesday 1st of January.

Both buy- and sell orders will be processed from our end on the next business day.

Please also note the adjusted opening times of our customer service during the holidays:

  • Monday, December 24th: from 9:00 am to 5:00 pm;
  • Tuesday 25th and Wednesday 26th of December: from 10:00 - 4:00 pm;
  • Monday, December 31: from 9:00 am to 5:00 pm;
  • Tuesday, January 1st: Closed.


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