Order processing and opening times customer service

Order processing and opening times customer service

Dear customer,

Due to the fact that banks are closed during the holidays, not all orders will be processed at the same speed you expect from us.

Buy orders that concern a regular bank transfer (SEPA) or Trustpay payment, and all sell orders initiated during the holidays are delayed on:

  • Wednesday 25th of December and Thursday 26th of December;
  • Wednesday the 1st of January.

Both buy- and sell orders will be processed from our end on the next business day.

Please also note the adjusted opening times of our customer service during the holidays:

  • Tuesday, December 24th: from 8:30 am to 5:00 pm;
  • Wednesday 25th and Thursday 26th of December: from 10:00 - 4:00 pm;
  • Tuesday, December 31: from 9:00 am to 4:00 pm;
  • Wednesday, January 1st: Closed.

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