How can I raise my limits?

We have written a step-by-step guide on how to raise your limits which you can find here.

Where can I find my limits?

You can find your limits on your Account dashboard or you can navigate to the Limit section for a complete overview of your limits.

What are my limits?

How can I raise my limits?

You can raise your limits by completing a certain amount of verification steps. The quickest way is by completing our fast verification. These steps vary depending on the amount you would like to trade. You can complete these steps in your account or start an order with the amount you would like to trade. Our website will guide you through the steps.

Why do you have these limits?

Due to regulations, we are obliged to confirm the identity of our customers. We understand that your safety and privacy are very important. That is why our customers can choose how much information they want to provide us. We respect your privacy!

When will my limits reset?

Our platform has two types of limits: daily limits and yearly limits. The daily limit resets exactly 24 hours after your last order. You can view your current limits in your account dashboard.

My limits are insufficient, how can I raise my limits?

Please make sure that you have uploaded all the necessary documents to your account. If you uploaded all the required documents and completed the video verification, but still feel that your limits are insufficient, please contact our support team.

What is ‘Message signing’?

Signing, is a functionality that is built in several cryptocurrency wallets. ‘Signing a message’ is an easy process that proves that you are the owner of your private key, without actually showing or revealing it. So how does it work? By signing a unique ‘message’ with your wallet address’s private key, you create a random set of numbers/letters called a signature. In turn, this signature can be verified by Anycoin Direct.

We have written a guide regarding “Message Signing’, which can be found here.

What type of identification documents does Anycoin Direct accept?

Anycoin Direct accepts identification documents issued by SEPA member countries (passports, identity cards, residence permits and, in some cases, driving licenses). We do not accept documents that are expired, (severely) damaged, forged or sabotaged.

You can upload your identification document in the verification flow. If you are requested to upload a scan or photo, we would like to receive a high quality scan or photo, with a maximum size of 30mb. You can upload a .pdf, .jpg, or .png type.

What is a valid Proof of Residence?

A valid Proof of Residence is a document that confirms your registered address. We accept a wide range of documents, but be aware that official mail (from your bank, university, municipality, government or utility companies) is always a better choice than your everyday mail (invoices, bills, fines or love letters). Your Proof of Residence must show: your full name and address and may not be older than three months.

Upload a high quality scan or picture, with a maximum size of 30mb. You can upload a .pdf, .jpg, or .png file.

How long does it take to verify my documents?

During office hours, we will verify your documents within one hour. If you submit your documents outside of our office hours, we will verify your documents as soon as possible. You will receive an email once your documents have been verified.

What is a manual check?

A manual check is a check that needs to be done by one of our colleagues. This process is needed in case our system can not automatically verify your information. These checks can only be carried out during our office hours. If you have any questions regarding this manual check, please contact our support team.

How can I request a higher limit?

Customers can request higher limits if their current limits are insufficient. Due to these limits being customizable, certain requirements are needed to upgrade your account to level 4. This requirement comes in the form of a Source-of-Funds document. A Source of Funds is a document that can prove where the money or coins you want to spend are coming from. The proof of these funds differ depending on if you want to buy or sell your cryptocurrency and on your personal situation. Examples of these documents include but are not limited to:

Higher Sell limit: Proof of how you acquired your coins (mining, trading or staking)

• Mining statement
• Proof of purchase via exchange or brokerage

Higher Buy limit: Proof of how you acquired your fiat currency (monthly income or lumpsum)

• Income Statement justifying higher limits
• Proof of inheritance, dividend statements, etc.
• A confirmation of a (company) tax return form

This verification step can be inquired by sending your request, attached documents and desired limit/amount to: support@anycoindirect.eu